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AkashJewels's avatar
AkashJewels
Explorer | Level 3
3 years ago

On Mac Unable to backup an external drive. No pop-up.

Hi I'm on Mac,  and I need to backup my external drive.  and I can't find a way for the dropbox app to "see" the external drive! 1) when I first setup that drive,  there was an auto massage from ...
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AkashJewels's avatar
AkashJewels
Explorer | Level 3
3 years ago

Hi

Thanks for getting back to me Megan

 

you: "Can I ask the capacity and the usage of your external disk, along with the format of it please?"

 

It a 4tb sun disk extreme ssd , of which 2tb are used for /Time Machine [which I don't need to backup to dropbox]. and 2tb on a separate partition are used for extra storage and I wish to back this one to dropbox [there is less then 500gb of data in there currently ]

 

You: "One more thing: can you clarify if the desktop app is running normally when you plug the external drive into the computer in question, and also let me know the version of the Dropbox app there?"

 

it s the new app [with the strange path] and yes it is running normally ...

the thing is, the first time I plugged this disk, dropbox asked if I wanted to back it up.  I said not now,  [as I wasn't sure what I need]. and now I don't get that massage again, and I don't see any place to add the disk!   

 thanks a lot

Akash 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey AkashJewels, thanks for this info.

 

If you go to your backups page, click on "Manage Backups" and then "Open backup settings", are you able to enable backup for this drive?

  • AkashJewels's avatar
    AkashJewels
    Explorer | Level 3
    3 years ago

    Hi

    No it simply takes me back to the same place in the desktop app and the drive is not showing there.

    [I can see in there another different drive that I'm using at this moment for other purpose [I do not want to backup that other drive]

    I currently have 2 external drives plugged in.  the one that is showing is the one I don't need.

    what else can be done?

     

     thanks a lot

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can you unplug that drive, to see if that helps the other one appear, Akash?

      • AkashJewels's avatar
        AkashJewels
        Explorer | Level 3
        3 years ago

        Hi

        my initial post was abut only that one drive not showing [while it is the only one plugged !].  

        the 2nd drive is showing likely because it has be formatted [it's brand new from dropbox perspective] so it is showing.

         

        what I'm asking please is instruction how to make dropbox forget the drive [the one that needs backup]. so it will re-include it as possible volume to backup !

        how to make dropbox forget the drive ?

         

        regarding unplugging the currently plugged drive,   I can do it only after 8 hours, when it will finish transferring files. [that one is not ssd]

         

        thanks a lot

        asksh

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