Forum Discussion

pokerpollack 's avatar
pokerpollack
New member | Level 2
3 years ago

only 2 of the 3 devices are syncing

I have been using Dropbox with 3 devices (desktop, notebook, phone) for about 8 months without any problems. As of last week, my desktop stopped sending and receiving files from the other 2 devices. ...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi @pokerpollack, thanks for bringing this to our attention.

 

If you click on the Dropbox icon in the system tray, what message do you see on the bottom left?

 

This will help me to assist further!

pokerpollack 's avatar
pokerpollack
New member | Level 2
3 years ago

There isn't an icon in my desk tray because the app won't install on my computer. I've been accessing my Dropbox through the File Explorer

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The Dropbox folder is just a normal folder on your computer. When the app is installed and running, that's when the folder syncs to the site. Could you try reinstalling the app using this link and tell me exactly what error you get?

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