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amcoffice's avatar
amcoffice
Experienced | Level 11
5 months ago
Solved

Option to rename a file before uploading through the iOS app is not working

Suddenly today (and for the first time ever that I can remember) the RENAME button in the iPhone app upload is dead (does not work). Help please - I need to rename before uploading anything to Dropbo...
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Datahound's avatar
Datahound
Helpful | Level 6
5 months ago

I noticed the same problem yesterday and it occurs specifically when uploading via Share.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Sorry to hear that, Datahound.

Do any of the troubleshooting steps provided in my previous reply help at all?

Have you tried anything on your end to troubleshoot this so far?

And can you also let me know which Dropbox app version and iOS version you're using?

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    5 months ago

    I have done all of the troubleshooting suggested and then some. All of the fields operate on share upload to Dropbox except for rename. This is a feature I use on a daily basis. Furst trouble I noticed was about 12:30pmCST. All help welcome. 

    Edit: Dropbox version 434.2.2 + iOS version 18.05

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi amcoffice, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      In the meantime, if there's anything else we can assist with, feel free to reply back here!

  • Datahound's avatar
    Datahound
    Helpful | Level 6
    5 months ago

    Dropbox Version 434.2, iOS 18.5

    I have not had the opportunity to try those steps; I have too much in progress to re-start and I can workaround by renaming the file after upload.

    This problem is concurrent with when my Dropbox version was updated to 434.2.

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