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vinzlj's avatar
vinzlj
Explorer | Level 4
9 years ago
Solved

OSX doesn't save screenshots to Dropbox anymore

Hey, 

I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder. 

Here's my config :

- Dropbox v26.4.24

- OSX 10.12.5 

Btw I tried uninstalling and reinstalling the app, didn't work either.
But I didn't remove the app settings (I'm not sure where they are located) and if it's relevant in this case. 

Any idea ? 

Thanks,

Vincent

desktop
Mac
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  • Jane's avatar
    Jane
    8 years ago
    Hey DreClark, I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results? 
     
    Also, can you let me know whether you’re facing this issue across devices or it is specific to one computer? Please include as much detail as possible, so as to try to recreate the behavior on my end. 
     
    Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post! 
  • ae1m's avatar
    ae1m
    7 years ago

    OK I found the problem.  Mojave has a new screenshot capability you get with SHIFT-COMMAND-5.  After typing SHIFT-COMMAND-5, select OPTIONS, then select "save to desktop" and then the Dropbox saving funtionality returned.

    Bob

     

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  • Branden W.'s avatar
    Branden W.
    New member | Level 2
    9 years ago

    OK just to be clear, gear icon is there for me. I can uncheck and recheck the bit with the screenshots, but Dropbox for Mac has stopped moving screenshots to its designated folder.

  • Online B.'s avatar
    Online B.
    Helpful | Level 5
    9 years ago

    Sorry but both happens at the same moment. So I gues they are related. My guess is that one kills the other. Thank you.

  • skalf's avatar
    skalf
    New member | Level 2
    9 years ago

    What I have understood is that it stopped working for me AFTER I selected a different method (Window instead of Selected Portion) and Clipboard on the touchbar of a 2016 model. So is there a solution to the problem?

     

    I tried to uncheck and recheck the option in Dropbox application with no luck!

  • DreClark's avatar
    DreClark
    New member | Level 2
    8 years ago

    I have the same issue, have tried all of the steps above and still no luck.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey DreClark, I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results? 
     
    Also, can you let me know whether you’re facing this issue across devices or it is specific to one computer? Please include as much detail as possible, so as to try to recreate the behavior on my end. 
     
    Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post! 
  • ae1m's avatar
    ae1m
    Helpful | Level 6
    7 years ago

    I have the same problem with Mojave. No screenshots going to Dropbox anymore.  Did the uncheck/check solution in the preferences but no help.  Any more suggestions, I need this feature.  Screenshots not appearing anywhere!

     

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there (ae1m), I’m wondering if you’re facing the same issue as the OP or a different one. A very quick pointer would be excluding the possibility of a syncing issue (i.e. I’m just saying so, as there was an update yesterday that maybe didn’t sync down to your Mac). Please make sure that you’re running the latest Stable version of the Dropbox application (64.4.141), you’ve made all OS updates & the app displays an Up-To-Date message on your menu bar. 
     
    If you’ve done any initial troubleshooting on your end, please do keep me updated of the outcome, so as to further advise accordingly. Any detail you could include on this discussion would be very helpful & thanks a lot for taking the time to clarify matters for me; rest assured that I’m here to help as much as possible!
  • ae1m's avatar
    ae1m
    Helpful | Level 6
    7 years ago

    OK I found the problem.  Mojave has a new screenshot capability you get with SHIFT-COMMAND-5.  After typing SHIFT-COMMAND-5, select OPTIONS, then select "save to desktop" and then the Dropbox saving funtionality returned.

    Bob

     

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Ah, thanks for getting back in touch with us here to keep the thread updated on the progress Bob (ae1m) I’ve made sure to accept your last reply as a Solution for posterity, as other users may experience the same concern.

    I appreciate your contribution & it’ll be a pleasure to check back with you in the future in case you have any questions or you’d like to share your thoughts. Wishing you a lovely rest of your day ahead & take care until we talk again!

  • MagicalSuitcase's avatar
    MagicalSuitcase
    New member | Level 2
    7 years ago

    On my imac all was working fine until I upgraded to Mojave. I see that the Screenshot app has hijacked the keyboard shortcut. I went into mac preferences and disabled the screenshot shortcuts but that didn't help. I also tried @ae1m's suggestion but that only makes the shots from the Screenshot app get saved to the desktop. It doesn't automatically add the dropbox link to the clipboard. I prefer the files being saved to the Dropbox screenshot folder over the desktop so that's not a good solution anyway. Has anyone figured this out?

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