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Jazdude's avatar
Jazdude
New member | Level 2
9 months ago

Paused sharing activity due to the daily limit for data sharing. What can I do?

I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox?  Why is ...
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Crok's avatar
Crok
Explorer | Level 3
8 months ago

I got the error yesterday. After unbanning myself it proceeded to give me the same message 24 hours after. And yes, I’m aware with that information and I’ve been doing my research on it as of today.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

I see, thanks for the clarification Crok 

If you're still getting this error, please let us know and we'll reach out via email to investigate further. 

  • Crok's avatar
    Crok
    Explorer | Level 3
    8 months ago

    The next error I get will likely result in a permanent ban, no? I would like more clarification before that happens if possible, since I’m almost sure it will. Also Dropbox has stated my bandwidth limit is “0.01 GB” but I’m fairly sure the standard Dropbox limit has always been 20GB

    “For more information on suspended links, please visit the Help Center. Your current account bandwidth limit is 0.01 GB and your current usage is 0.01 GB. You may remove the suspension by clicking this link otherwise please visit the Help Center.” -Dropbox email today

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      When the daily limit for data sharing has been exceeded, note that links are paused temporarily, one day for the first time, and progressively longer for each time after.

      Most likely the limit mentioned in the e-mail you received is the remaining bandwidth. For context, if you share a file that is 2 GB in size and someone downloads the file 4 times, that’s 8 GB of bandwidth. 

      Other than that, as I mentioned in my previous reply, if you're still getting an error, don't hesitate to let us know and we'll be happy to look further into this via e-mail Crok​ 

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