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bers's avatar
bers
New member | Level 2
6 months ago
Solved

Persisting "We've interrupted your sharing activity" error.

Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find a...
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  • Megan's avatar
    Megan
    6 months ago

    Hey from me too bers​!

    No need to worry. I just reached out via email in order to be able to check some account-specific info.

    Reply back to me, and we'll investigate further. Thanks a bunch!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Darren5 - sorry to hear about this. I've just followed up via email to have a further look internally, so please take a look at your inbox and we'll take it from there. 

ericbonsaify1's avatar
ericbonsaify1
New member | Level 2
5 months ago

I'm having this same problem.  I take screenshots all the time and they sync to my DB account.  Each time I do this it gives me the same message, actually it gives me multiple error messages sometimes, but this is the main one below. Please advise.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for letting us know, ericbonsaify1.

    Have you also received some kind of email notification about your sharing activity or is it just the desktop notifications?

    • ericbonsaify1's avatar
      ericbonsaify1
      New member | Level 2
      5 months ago

      Just desktop.  Although I had wondered if it had to do with storage space, but I have 200GB free so seems unlikely.  If you can assist in fixing it that would be great. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Hey ericbonsaify1! Can you please check the email address that’s linked to your Dropbox desktop app and make sure it’s the exact same as the one you see here? 

        If your sharing activity has been paused for the time being, you should be seeing the same error across all Dropbox platforms. 

        Let me know what you find.

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