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bers's avatar
bers
New member | Level 2
6 months ago
Solved

Persisting "We've interrupted your sharing activity" error.

Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find a...
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  • Megan's avatar
    Megan
    6 months ago

    Hey from me too bers​!

    No need to worry. I just reached out via email in order to be able to check some account-specific info.

    Reply back to me, and we'll investigate further. Thanks a bunch!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey ericbonsaify1! Can you please check the email address that’s linked to your Dropbox desktop app and make sure it’s the exact same as the one you see here? 

If your sharing activity has been paused for the time being, you should be seeing the same error across all Dropbox platforms. 

Let me know what you find.

ericbonsaify1's avatar
ericbonsaify1
New member | Level 2
5 months ago

The email does match exactly (although I did change the account email I believe a couple years ago).  As for sharing being paused - the link you included does not mention 'Pause' on the page and I'm not seeing any of those errors.  I do have active shared folders. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for double checking your email address, ericbonsaify1. The Help Center article I linked above includes all the possible reasons why the sharing activity of your Dropbox account could’ve been interrupted (which is also the error you keep receiving). However, since you’re only encountering this error on the desktop app, we’ll investigate this further.

    To clarify one more thing; you mentioned above that this is happening when saving screenshots to your Dropbox account, correct? Does this occur when saving any other type of file to your Dropbox account? 

    If not, I’d like you to disable the “Save screenshots to your Dropbox” setting on your computer, restart your device and then, enable it again. Do you keep getting the same error message after that?

  • ericbonsaify1's avatar
    ericbonsaify1
    New member | Level 2
    5 months ago

    It worked for the first screenshot I took after doing that - no error.  For a second one and thereafter the error is recurring.

    For other files - I have not noticed this on any other saving activities.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for following up on this, ericbonsaify1! I appreciate it. 

    Since turning the feature Off and On again didn’t help much, I’ve gone ahead and opened a new ticket for you. 

    Please go to the inbox of your Community email address and reply back to me, whenever possible; we’ll take it from there.

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