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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found any photos or videos.
I’ve restarted the app, my phone and turned off photo backup and left it before trying again, I’ve tried airplane mode with WiFi. I’ve tried using my data, but it’s not finding anything. Or doing anything. I’ve been using Dropbox alongside iCloud and haven’t had any problems until this. I’ve used about 6% of the 2tb storage I’ve got.
Any help on this?
Thanks
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Mine stopped working again 😞
Really happy to have found this thread. All the issues that are covered here are the same ones I've been experiencing since late March. My assumption was that it would have been resolved by now through some sort of update, but apparently not.
I was able to enable camera uploads after logging out and logging in again, but that functionality stopped after closing the app. The only way to make sure all your most recent photos are being updates is to log out, log back in, and then keep the app open. And don't get me started on "background uploading" - this feature has never worked for me. The only way to back up photos through dropbox is to keep the app open (and by open, I mean never locking the screen and keeping it on Dropbox).
Why is this issue still happening after weeks and weeks?
- Megan
Dropbox Community Moderator
Hey k_svensson, I'm sorry to hear about this.
Please let me know if we can reach out to your email address associated with your profile.
I'd love to take a closer look into this with you.
Thanks! You can reach out to mine too...
Yes, please reach out.
- Megan
Hey folks, I hope you're enjoying your Thursday!
Em_6 I didn't send you a new email, since you'd mentioned you contacted our Team about this, and your case has been investigated by our Advanced agents, am I right?
Also RobChafer & k_svensson I have sent you both a new email.
Cheers! - I am experiencing everything discussed here.
Hasn’t worked for 2 weeks.
I’ve tried everything suggested, but nothing worked. Yesterday I deleted the app, reinstalled and it found new photos and uploaded them.
Today however it’s not working again!
It’s very frustrating, it was so reliable before, and I heavily rely on it.
Currently looking in to alternatives, but would love this issue to be resolved so I can go back to using it again.
