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sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago
Solved

Photo sync from Samsung Galaxy not instant

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a...
Android
Camera uploads
Mobile
sync
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!
sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago

Okay, probably the cache issue was still the problem because when I cleared the cache, the battery level was below 30% and that might have prevented the immediate sync after clearing the cache. Today the screenshot was uploaded immediately. So, can you elaborate on this cache issue a bit further? It seems this issue has been a problem for a while.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi EVBK; I'm sorry for the late reply. 

 

If you're still having issues with this, could you send me a screenshot so I can have a visual of where you get stuck when trying to clear the cache of our mobile app on your Android device? 

 

Thanks! 

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