Forum Discussion

Jillwb's avatar
Jillwb
Explorer | Level 3
4 years ago

Photo uploads dates from iphone are off by 20+ years

I hit the dropbox backup this morning on my Iphone12 pro and the photos are backing up, but the dates are way off (January 2043/ March 2025 and February 2025), plus the photos with these dates are fr...
Camera uploads
Mobile
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey NB141! 

 

If you upload images from other social media platforms, do you experience the same thing? 

 

Have you tried disabling and re-enabling the feature, to see if that makes a difference?

NB141's avatar
NB141
Collaborator | Level 8
3 years ago

Hi Nancy Thank you for the reply!

 

If you upload images from other social media platforms, do you experience the same thing? 

I mainly use WhatsApp, the problem arises when someone sends me a video. The video is automatically backed up via the Dropbox IOS App and is given a date of Jan 1st 1970. As noted before these videos are dated/viewed correctly on other media platforms, its just Dropbox that has the date problem when the videos are viewed by either the Dropbox app or Dropbox website. All other photos/media received via WhatsApp are dated correctly by Dropbox.

 

Have you tried disabling and re-enabling the feature, to see if that makes a difference?

Yes I have, plus I have cleared the cache, removed and reinstalled the Dropbox IOS App several times ... 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey NB141, sorry to jump in here, but could you please clarify if this happens with a specific video file, some or all  video files that are sent to you via WhatsApp? 

     

    Does the same thing occur if you download or export it locally to your device and upload it manually to your Dropbox account via a web browser or the (+) button within the mobile app? 

    • NB141's avatar
      NB141
      Collaborator | Level 8
      3 years ago

      Hi Walter 

       

      Could you please clarify if this happens with a specific video file, some or all  video files that are sent to you via WhatsApp? 

      All videos that are sent to me via Whatsapp by other people have a 1970 date.

       

      Does the same thing occur if you download or export it locally to your device and upload it manually to your Dropbox account via a web browser or the (+) button within the mobile app? 

      Yes.... hope the below helps

      • Manually uploaded to Dropbox.com/photos the WhatsApp videos have a 1970 date.
      • When viewed using "IOS Dropbox App Photos" the WhatsApp videos have a 1970 date.
      • Viewing videos by navigating via  "Files and then Camera Uploads Folder using IOS Dropbox App" the WhatsApp videos have the correct date.
      • Exporting to Windows or other media viewers the videos have the correct date.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the additional info, NB141.

         

        Can we reach out to you via email, so we can investigate this further?

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