Forum Discussion

Jillwb's avatar
Jillwb
Explorer | Level 3
4 years ago

Photo uploads dates from iphone are off by 20+ years

I hit the dropbox backup this morning on my Iphone12 pro and the photos are backing up, but the dates are way off (January 2043/ March 2025 and February 2025), plus the photos with these dates are fr...
Camera uploads
Mobile
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey NB141, sorry to jump in here, but could you please clarify if this happens with a specific video file, some or all  video files that are sent to you via WhatsApp? 

 

Does the same thing occur if you download or export it locally to your device and upload it manually to your Dropbox account via a web browser or the (+) button within the mobile app? 

NB141's avatar
NB141
Collaborator | Level 8
3 years ago

Hi Walter 

 

Could you please clarify if this happens with a specific video file, some or all  video files that are sent to you via WhatsApp? 

All videos that are sent to me via Whatsapp by other people have a 1970 date.

 

Does the same thing occur if you download or export it locally to your device and upload it manually to your Dropbox account via a web browser or the (+) button within the mobile app? 

Yes.... hope the below helps

  • Manually uploaded to Dropbox.com/photos the WhatsApp videos have a 1970 date.
  • When viewed using "IOS Dropbox App Photos" the WhatsApp videos have a 1970 date.
  • Viewing videos by navigating via  "Files and then Camera Uploads Folder using IOS Dropbox App" the WhatsApp videos have the correct date.
  • Exporting to Windows or other media viewers the videos have the correct date.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, NB141.

     

    Can we reach out to you via email, so we can investigate this further?

    • NB141's avatar
      NB141
      Collaborator | Level 8
      3 years ago

      Hannah  Yes please ...thanks for the reply!

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, NB141, I've just sent you an email, so we'll continue there!

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