Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

yd19's avatar
yd19
Explorer | Level 3
3 years ago
Solved

Photos uploaded do not show up in the Photos tab

Hi there. I uploaded a bunch of photos and videos when i was on the main Dropbox home page on Windows.  I wanted them to show under the 'photos' tab, but they are all showing as files on the main h...
sync
upload
Web
  • Hannah's avatar
    Hannah
    3 years ago

    I'm afraid they cannot only appear in the photos tab, yd19.

     

    Since they are uploaded in your account, they'll appear in the All files page online and the Files tab in the app.

     

    You could create a folder, though, to move them into, if you want.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey yd19, thanks for bringing this to our attention.

 

Generally, the photos tab will show all the image and video files uploaded in your account, no matter their location or way you upload them.

 

That being said, the photos tab excludes:

 

1) .png files

2) photos smaller than 15 KB in size

 

Could this be the case here?

 

Let me know!

yd19's avatar
yd19
Explorer | Level 3
3 years ago

Hi. So i checked and all the photos are .jpg files and they are minimum 3gb

Please advise what should i try next?

Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, yd19.

     

    Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app?

    • yd19's avatar
      yd19
      Explorer | Level 3
      3 years ago

      Hi. So interestingly, the photos and videos have now appeared in the photos tab both on the ios app and on the desktop online. BUT they are also still showing as individual files under the 'Files' tab , which is pretty annoying, as i now have a clogged up long list of files (400+) on the main homepage.

      Is there any way to make sure they ONLY appear in the photos section?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm afraid they cannot only appear in the photos tab, yd19.

         

        Since they are uploaded in your account, they'll appear in the All files page online and the Files tab in the app.

         

        You could create a folder, though, to move them into, if you want.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!