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oonabe's avatar
oonabe
Helpful | Level 6
1 month ago
Solved

Please add an option to fully cancel sync

Hi,   I have had this issue several times, when I'm using dropbox in windows explorer and I want to make my dropbox files only available online but by mistake I click on the option to make all file...
desktop
sync
  • Hannah's avatar
    Hannah
    1 month ago

    Hi there, oonabe, thanks for your suggestion!

    We appreciate you taking the time to post about this.

    I made sure to pass your feedback to our team, however, when this happens, can you try to right-click on those files again and then choose the "make online-only" option, to see if that helps?

    It should just cancel the download and switch the files back to online-only.

    Let me know if it works.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, oonabe, thanks for your suggestion!

We appreciate you taking the time to post about this.

I made sure to pass your feedback to our team, however, when this happens, can you try to right-click on those files again and then choose the "make online-only" option, to see if that helps?

It should just cancel the download and switch the files back to online-only.

Let me know if it works.

  • oonabe's avatar
    oonabe
    Helpful | Level 6
    1 month ago

    thanks, I will try that next time then I just went with the known method of deleting the app and reinstalling it again before I read this answer.

    For the main folder that option isn't available anymore once the sync starts but I haven't tried with subfolders in the next hierarchy level, it could be a little bit of work but definitely less than having to uninstall and reinstall the app from scratch all over again,

    thanks for the suggestion and I hope it works next time I have this issue

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Not a problem, oonabe!

      And in any case, since you're basically asking for a feature, you can also go to our Ideas section and post your idea for other users to up-vote, so that our team can take it into consideration.

      Just make sure to check Emma's tips here before posting.

      I hope this helps and if you need anything else, let me know!

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