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SpudupS1946-Dragon
11 months agoExplorer | Level 3
Please help me stop an automated upload-process. It began after linking my new Laptop.
Hello,
Yes ... although this email is about Storage Space, as you will see below; there are good reasons I will NOT upgrade yet! Why? Basically because, important issues about transparency and trust have been damaged!
1. My name is GraemeH.
2. I’ve had my 'BASIC account' for quite a while.
3. I was already planning to upgrade.
4. Now, before the problem arose, I only used 1.6GB of my 2.2 GB 'free data'.
5. Then recently linked my new Laptop to it.
6. But did NOT authorise photos or files to automatically upload!
7. I was shocked that my data suddenly 'maxed-out' at 2.3GB.
8. Yet, despite removing heaps of that un-authorised upload; the space I created kept being re-filled!
9. My 1st Search involved combing through Dropbox for instructions.
- The section, "How to delete Dropbox backup" seemed like it should fix everything.
- Item No -2 advises, "Click the Sync and backups tab."
- Yet, weird-though-it-seems, NO information – nor options exist there!
- Neither via my Laptop, nor my phone.
- I checked many times for several days.
10. Meanwhile, that uncertainty is made even worse, having discovered unsatisfactory facts, about a tiny facet of Dropbox's operations.
- The way it doesn’t make things easy, even for Clients with big Accounts!! (See Section 11.)
- From that (following) data you will see, why I won’t be railroaded into 'upgrading' - straight away
- Simply because it suits someone else’s priorities!
- Especially because I suspect, Dropbox may be utilising un-acknowledged, covert, or deceptive ways; to artificially ‘max-out’ people's data-limits!
11. Okay now ... for my 2nd Search, I explored "Community Answers", to find someone – in those archived Records – who had the same problem: but got it sorted out.
- There I found a guy who had exactly the same issue.
- For 3 days, he & one of your guys emailed each other. But it did NOT get sorted.
- Anyhow, he got really frustrated with all the time he already invested. So, after thanking his helper, said, he would immediately transfer his files out of Dropbox; and close his (big) account.
- He wanted a Company, with better support & greater transparency.
- He said he’d only used 5.69 GB of data – from his Account.
- Then suddenly, the rest of the 13.25 GB (of space he bought): filled up with photos & other files.
- Obviously, he would have felt indignant.
- Cos despite his reasonably big Account, Dropbox's lack of transparency & absence of easily accessible, straightforward self-help - is ridiculous!
12. As validation, I have that guy's name, I.D., and dates he got assistance from Community support.
13. Now … those circumstances the other guy was trapped by, a couple of years ago, still exist.
- Cos that’s what I’m now tangled up in!
14. Presumably lots of other people also leave Dropbox, reluctantly, for these same reasons:
- Absence of easy access to crucial information.
- Consequent lack-of-opportunity to sort out issues quickly - D.I.Y.
- The transparency - which they assure us about - is mythic rather than consistent! (See the next dot-point!)
- In "10 tips for submitting your Dropbox ideas"– in a Sub-section entitled, "Be yourself" – it begins with this advice and self-perception:
- "Make yourself worthy of trust. We’re into transparency, honesty, and truth. ..."
- Such a pity! Cos obviously their insistence is NOT totally true!!
15. Anyhow, please help me to cancel that automated, uploading process. (Which would also help to RESTORE my confidence in Dropbox.)
16. Cos despite this extraordinarily time-wasting journey I'm still on; I continue to admire the simplicity and versatility of Dropbox.
From ... GraemeH.
My email: [removed per Community Guidelines]
- NancyDropbox Staff
Hi SpudupS1946-Dragon! Thanks for posting on our forum.
First of all, I’d like to thank you for all the feedback you’ve shared with us. It’s really appreciated, and I’ll make sure our team sees it, as well.
Now, as per the issue you’re facing, I’d like you to go to your Backups page here, and send me a screenshot of what you see there.
Since you mention that your photos are being automatically uploaded, I’d also like to check the possibility that camera uploads has been enabled on your computer. Please check these steps, and let me know if the feature is currently enabled.
If you face any issues along the way, I'll be happy to further help.
- SpudupS1946-DragonExplorer | Level 3
Hi Nancy,
First, here is the screen shot.
Second... I cannot find the "steps" you ask for.
On WindowsOn macOS- Open your Dropbox desktop app preferences.
- Click Backups.
- Note: Click the dropdown next to Enable camera uploads for to switch between Photos only or Photos and videos. ...
(1) The information, "Enable camera uploads for to switch between ..." is NOT available.
(2) Nor is there a "dropdown next ..." to it!
(3) I believe I've got the current version of Dropbox.
(4) Actually, I've been finding 'discrepancies' of this sort, between (a) instructions & (b) what is actually there - when I proceed as directed: is extremely frustrating!
(5) Cos the waste of time involved has been enormous.
(5) So, hopefully the help you give from here on, will sort things out quickly.
Regards from GraemeH
P.S. Have I been doing something wrong? Cos this is the second time I got the following message. Yet when I review my email - nothing was changed.
- HannahDropbox Staff
Hey SpudupS1946-Dragon, thanks for the screenshot.
Based on that screenshot, it doesn't look like you have the backup feature enabled at all.
Can you let us know more about the files that you saw getting uploaded?
Also, if you take a look at your plan page here, what's the breakdown of your usage? Is your space taken up by backup files?
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