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vwagner's avatar
vwagner
Explorer | Level 3
2 years ago

Problems syncing and getting Dropbox to recognize deleted files

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it. I also pulled the same files and folders from my local Dropbox folder and I can't get it to sync with the online version. I don't know what I'm doing wrong. I'm using a MacBook Pro with a Firefox browser.

 

Does anyone have any suggestions?

desktop
Storage space
sync

13 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Shared folders take up space on your account vwagner 

     

    Have you tried removing your access from them to see if your space is freed up then?

  • vwagner's avatar
    vwagner
    Explorer | Level 3
    2 years ago

    I deleted most of my folders except shared folders. I also removed some files, but I kept some. But the system doesn't seem to acknowledge my deleted folders. That's why I'm at such a loss of what could be going on.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    What does your plan tab show in regards to your quota breakdown vwagner ?

     

    Also, how large are the shared folders you kept? 

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