Forum Discussion

AB1977's avatar
AB1977
New member | Level 2
4 years ago

Right click on files, doesn't show offline-only settings

We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing whil...
desktop
Share
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi AB1977, how are you this Monday? 

 

It'd be the best thing for the member to contact us, so we can troubleshoot with them directly. 

 

Do they have a problem seeing the content you add on your end? If so, are they checking the web or the desktop app?

 

It'd also help to know the version of the app they're using, along with the OS installed on the device, and the syncing status.  Any screenshots are more than welcome. 

 

Let me know more, and we'll take it from there. 

  • BA1977's avatar
    BA1977
    Explorer | Level 3
    4 years ago

     

    • BA1977's avatar
      BA1977
      Explorer | Level 3
      4 years ago

       

      • BA1977's avatar
        BA1977
        Explorer | Level 3
        4 years ago

         after organise no smart sync option is showing...

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!