Forum Discussion

AB1977's avatar
AB1977
New member | Level 2
4 years ago

Right click on files, doesn't show offline-only settings

We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing whil...
desktop
Share
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump into your conversation with Megan here, AB1977.

 

You said that this person is having trouble accessing the files. Do they see the files on our website, but not in the local Dropbox folder?

 

Or can they see them in the Dropbox folder, but they just don't see the offline/online-only options when right-clicking?

 

And what is the sync status of the Dropbox app? They can see that if they hover their mouse over the Dropbox icon in their menu bar.

  • BA1977's avatar
    BA1977
    Explorer | Level 3
    4 years ago

    He can see the files in the Dropbox folder and all files are syncing (A solid blue circle with two white arrows going in a circle), but don't see the offline/online-only options when right-clicking.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi BA1977, thanks for clarifying. 

       

      When a file is syncing the Smart sync options wouldn't be present, due to the fact that the file hasn't synced yet. 

       

      Once it's up to date, they should be able to change it. Can they try right-clicking on a file that has already synced, to try it out? 

      • BA1977's avatar
        BA1977
        Explorer | Level 3
        4 years ago

        Thanks for the message, but those files are already synced and showing a green icon which means that your file is synced with Dropbox by right clicking the Smart Sync option not visible.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!