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AbbyGail Yap's avatar
AbbyGail Yap
Explorer | Level 4
3 years ago

Running low on Dropbox space, just need to view shared folder item on iOS

I am using an Apple phone. My Dropbox storage is almost full. I only wish to view a shared folder.  But every time I click the file, it takes me to an option to join a plan that increases my storage.  I am able to bypass this on the iPad which allows to ‘view’ only.  How do I do the same on the phone?

16 Replies

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  • AbbyGail Yap's avatar
    AbbyGail Yap
    Explorer | Level 4
    3 years ago

    Nope the X takes me back to the menu and ^ shows me the terms and conditions ……..sighhhhh

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AbbyGail Yap ,

     

    Sorry to hear that didn't pan out.

     

    Have you tried asking them to send you a link to the content, so you won't get that screen in the first place? 

  • johnysins's avatar
    johnysins
    New member | Level 2
    3 years ago

    I'm using an Apple phone and my Dropbox storage is nearly full. I just want to view a shared folder, but clicking the file prompts me to join a plan for more storage. On the iPad, I can bypass this and simply 'view.' How can I achieve the same on my phone?

  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi johnysins,

     

    Thanks for reaching out!

     

    Seems you're running into exactly the same scenario here.

     

    Ask the sender to create a view only link for you.

     

    A link should be viewable on any platform (it won't depend on you using a tablet rather than a phone), rather than a shared folder invite.

     

     

    Have you tried viewing from a web browser (i.e. Safari, Chrome or Firefox) on your mobile phone?

     

    You can "Request Desktop Website" in most mobile web browsers when pages aren't displaying the same options like on larger screens.

     

    Keep me posted!

  • AbbyGail Yap's avatar
    AbbyGail Yap
    Explorer | Level 4
    3 years ago

    I have the same issue but no answers…it’s not the link cos like they all say, it should work on all devices…..plus I have been accessing on both iPad and iPhone all these while until recently.  

     

    Probably need a die-hard Apple phone user to help us.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there AbbyGail Yap & johnysins, sorry to jump in but I wanted to mention that our team is looking into this.

     

    We'll make sure to keep you posted with any updates, but please let us know if you have anything else to add in the meantime. 

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