Forum Discussion

Rbehring's avatar
Rbehring
New member | Level 2
2 years ago

Same account on two computers but can't save files in a folder on one of them

I use two laptops for work, and use the same dropbox log in on both. One one computer, I can save to a folder. On another, I cannot edit or save anything in the folder. It gives me this error: "You d...
desktop
Error Messages
Permissions
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, Rbehring, thanks for bringing this to our attention.

 

Is this error coming from the Dropbox app? If you could send us a screenshot, so we can have a visual, I would really appreciate it.

 

Also, are you trying to add files to a shared folder or is it perhaps a (Dropbox Business) team folder?

 

Keep me posted.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!