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birdenvy's avatar
birdenvy
New member | Level 2
8 years ago
Solved

Scan Document feature freezes on "Waiting to Upload"

Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
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  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi all,

    We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.

    There's no need to update to a new build, as the fix exists on our server.

    Many thanks for your patience!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

I just sent you an email JessKris - check your inbox and get back to me there so we can work towards a resolution asap. 

Thanks again and talk to you via email soon!

Djboissy's avatar
Djboissy
Explorer | Level 3
8 years ago

I have the same issue.  Is there a fix?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Sorry to hear that Djboissy!

    As we're actively working on a resolution with JessKris at the moment, I have brought this to our experts' attention and will let you know more about this as soon as I have an update.

    If you'd like me to reach out to you via email so I can send your case and all the relevant information to our team of technicians, please let me know.

    Thanks!

  • Rjp95h's avatar
    Rjp95h
    New member | Level 2
    8 years ago
    Walter I wonder if I might get your help as well. I have had the same problem since last night. I have also lost an important scan. I have completed the updates and cleared the cache as requested.

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