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davidbsp's avatar
davidbsp
Helpful | Level 5
3 years ago
Solved

Scanned Document as PDF just does not upload on Android App (Samsung smartphone)

Dropbox Pro user here.   I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder. The upload progresses really quickly all the way until 100% (no net...
Android
Dropbox Pro
Mobile
sync
upload
  • davidbsp's avatar
    davidbsp
    3 years ago

    I was able to manually upload files in general (including PDFs) as mentioned in the original post.

     

    Today, when I checked my Dropbox, all of the PDF scans that I tried to do yesterday were suddenly in my folder, and scanning documents to PDF is now working again somehow...

     

    It looks like there was a temporary server-side issue that has now been solved.

davidbsp's avatar
davidbsp
Helpful | Level 5
3 years ago

Hi @Hannah,

It happens with any scan that I try to do.

I followed your suggestion: uninstalled, restarted the phone, reinstalled.
It didn't work, the issue persists.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey David, thanks for the update.

 

We did have some issues with the mobile app and our website today, which might have affected you as well, but they seem to be resolved.

 

Can you try again and let me know what you find?

  • rmpw's avatar
    rmpw
    New member | Level 2
    3 years ago

    We are having the same issue, every time we attempt to scan in a document as a pdf, the blue bar indicates its fully uploaded but it just freezes at 100% and the file does not appear in dropbox.  We've noticed this problem before and normally we would re-scan the item or restart the app and it would upload fine but now nothing is working.  We use an s22 ultra.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear the same thing happens to you, rmpw. 

       

      Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device?

       

      What’s the app version that your Dropbox app is currently running?

      • rmpw's avatar
        rmpw
        New member | Level 2
        3 years ago

        It says the app version is 352.2.2.

         

        Tried clearing the cache, force stopping the app and ultimately uninstalling the app and then reinstalling it... still will not upload document scans created in the app.

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