Forum Discussion

knik007's avatar
knik007
Explorer | Level 4
3 years ago

Scans on v334.2 iOS, can’t limit size

When scanning a document from my phone, there was a setting to reduce the file size. I keep copious records and would prefer not to save a 6mb text document. Is the setting buried somewhere?
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey knik007, thanks for joining our Community!

 

After you scan your document and then tap on "next", there should be a bar for you to drag to adjust the image quality.

 

You can set it to low, medium or high quality and the file size will get adjusted accordingly automatically.

 

I hope this helps, but if you have any questions, please let us know.

knik007's avatar
knik007
Explorer | Level 4
3 years ago
That’s how it’s worked for a while. The app was recently updated to 334.2.2, and now the quality slider is absent. Is there any plan to restore the quality selection?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Kjell1, I moved your post to this thread, which seems to be echoing your issue as well. Is this true for you too?

     

    Can both you and you knik007 tap on "account", then on the gear icon and then on "clear cache" to see if that helps?

    • knik007's avatar
      knik007
      Explorer | Level 4
      3 years ago
      I just cleared the cache and quit the app. It appears to be using the same scan interface as ‘Files’ on iOS. Perhaps the Dropbox app is just piggybacking the native scan software, which does not have quality selection? That’s a bummer.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey knik007, sorry to jump in here! 

         

        Could you attach some screenshots of the options you see on your end, and walk me through the exact steps you're taking? 

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