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Forum Discussion
SD Card to Dropbox upload question
If this is a basic question then we apologise, but we are confused.
Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropb...
Rich
Super User II
Super User II
5WF wrote:
Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropbox, using the mobile app on an iPhone.
Importing photos from an SD Card is an option that's available on the Dropbox desktop application; not the mobile app. The mobile app has the Camera Uploads feature that will automatically upload photos and videos from your phone's camera roll, but it will not upload photos from other media. The desktop application has a similar Camera Uploads feature and it's used to import photos and videos from flash media such as SD cards and other USB devices.
Thank you for the prompt reply Rich.
If it is not possible to upload directly from an SD card to Dropbox, from the Dropbox app, then may we suggest that you or Dropbox change the instructions on the Support section. What is there currently is incorrect and misleading to those who attempt to use it.
Only being able to upload directly from SD card to Dropbox using a desktop completely defeats the practical use of Dropbox for field conservation in this extensive use case.
We were assured direct mobile upload was possible when the Sales team attempted to sell us an extensive package.
It is a good thing we checked before expanding our account with Dropbox, as that may have been an expensive error for us.
I am afraid we will need to seek an alternative provider. Our charity does not have the money or time to waste on solutions which do not work as promised, either for us internally, or the dozens of infield conservation teams we purchase solutions for.
Many thanks again.
- Hannah
Dropbox Community Moderator
Hey 5WF, thanks for reaching out to our Community.
Would you mind clarifying something for me?
After opening the Dropbox app on your phone and tapping on the (+) create button, did you tap on 'upload photo' or 'create or upload file'?
If you tapped on 'upload photo', can you try the other option instead, to see if it works?
Good morning Hannah
Thank you for your reply.
So far we have tried "upload photos", "create folder" (which obviously we discovered had no option we needed), "create or upload file", "transfer files", and of course "take photos" (which again didn't work, but we thought it worth a try).
None of the above enabled us to locate the plugged in SD Card or the images thereon.
The only successful method of getting the images from the SD card to the Dropbox has been uploading from the SD card onto the phone, and from there transferring them to the Dropbox.
This method is time consuming (selecting, uploading, deleting, and repeating this potentially dozens of times due to the number of images, size of images or the memory on the users phone) and uses too much of the users phone memory. It would be fine in an office environment but completely impractical for an infield user.
Did you have an alternate suggestion in mind?
Many thanks.
