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Forum Discussion
SD Card to Dropbox upload question
If this is a basic question then we apologise, but we are confused.
Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropb...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey 5WF, thanks for reaching out to our Community.
Would you mind clarifying something for me?
After opening the Dropbox app on your phone and tapping on the (+) create button, did you tap on 'upload photo' or 'create or upload file'?
If you tapped on 'upload photo', can you try the other option instead, to see if it works?
Good morning Hannah
Thank you for your reply.
So far we have tried "upload photos", "create folder" (which obviously we discovered had no option we needed), "create or upload file", "transfer files", and of course "take photos" (which again didn't work, but we thought it worth a try).
None of the above enabled us to locate the plugged in SD Card or the images thereon.
The only successful method of getting the images from the SD card to the Dropbox has been uploading from the SD card onto the phone, and from there transferring them to the Dropbox.
This method is time consuming (selecting, uploading, deleting, and repeating this potentially dozens of times due to the number of images, size of images or the memory on the users phone) and uses too much of the users phone memory. It would be fine in an office environment but completely impractical for an infield user.
Did you have an alternate suggestion in mind?
Many thanks.
- Hannah
Would it be possible to send us a short screen recording of what you see when you follow the steps described in the article?
Or perhaps a series of screenshots showing the steps you follow.
Thanks so much!
No, I'm afraid it would not be possible, nor should it be required.
If Dropbox mobile app is not capable of importing multiple images from an SD card directly, without uploading to the phone, then please just say so.
What we have been able to establish is that uploading an SD Card of a single image only is possible under the following conditions;
1) an existing folder must already have been created in Dropbox, not through the mobile app but through the PC browser site.
2) the selection of the image must be through the "create or upload file" menu.
However;
3) The upload is only possible if the folder exists first and
4) The upload is restricted to only 1 image at a time. - completely impractical if the conservationists have 100 images to upload ... and there is no other method available for uploading multiple files of images that we can find.
I'm afraid we have no time, or to be honest interest, in making movies showing what we are more than capable of ascertaining for ourselves, namely that we are following the correct procedure, as laid out in the instructions.
The importation of multiple images from an SD card to a Dropbox account with a few simple clicks/selections should be a basic function for the Dropbox mobile app to perform.
Very disappointing it does not seem to be possible.
No wonder sales were so keen we should purchase the expensive package before asking questions or evaluating if Dropbox was fit for purpose in this use case.
