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Forum Discussion

michel Salloum's avatar
michel Salloum
Explorer | Level 4
3 years ago

"Send a copy" isn't showing as an option on my Windows context menu

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:  
desktop
Dropbox Transfer
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I just sent you an email elementuser, I'll see you there!

 

Tactical Retail's avatar
Tactical Retail
New member | Level 2
3 years ago

I am also having this issue.  I have Windows 11 and just preformed an Advanced Reinstall.  This did not solve the problem.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tactical Retail, welcome to our Community! 

     

    Could you just confirm your device's exact OS version and the version and status of the desktop app as shown in your system tray?

     

    Let me know more, and we'll take it from there!

  • Tactical Retail's avatar
    Tactical Retail
    New member | Level 2
    3 years ago

    @Megan

     

    Windows 11 Pro Version 10.0.22621 Build 22621

    The status of Dropbox is normal? "Your files are up to date"

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tactical Retail, thanks for the info!

     

    Can you also let me know the Dropbox version you're using?

     

    You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.

     

    If you could also send me a screenshot of the options you get, when you right click in a file/folder inside your Dropbox folder, that'd be amazing, thanks!

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