Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

michel Salloum's avatar
michel Salloum
Explorer | Level 4
3 years ago

"Send a copy" isn't showing as an option on my Windows context menu

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:  
desktop
Dropbox Transfer
windows
CLoeffler2's avatar
CLoeffler2
Explorer | Level 3
2 years ago

I've restarted my computer.

I've uninstalled the application, restarted my computer, reinstalled the application,

I've uninstalled the application, cleared the registry, restarted my computer, re downloaded the software.

The first picture shows right clicking on the folder and the "Send a copy" option appears, but not when I click on an individual file(the second picture).

 

 

 

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi CLoeffler2 as none of the Dropbox context menu is appearing for the second image are those files within the Dropbox directory?

  • CLoeffler2's avatar
    CLoeffler2
    Explorer | Level 3
    2 years ago

    Both the folder and the file are outside of the dropbox directory.

    • CLoeffler2's avatar
      CLoeffler2
      Explorer | Level 3
      2 years ago

      Is there any update to this issue?

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi CLoeffler2,

         

        I've asked a member of our engineering team to look into this as it was largely fixed for most users, but we have had some reports trickling in since the fix was implemented. Is this still happening, and if so, are you consistently unable to see "send a copy" in the context menu, or is it always missing?

         

        Let us know and we can go from there!
         

        Thanks,

        Ben

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!