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michel Salloum's avatar
michel Salloum
Explorer | Level 4
2 years ago

"Send a copy" isn't showing as an option on my Windows context menu

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:  
desktop
Dropbox Transfer
windows
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Hi CLoeffler2 as none of the Dropbox context menu is appearing for the second image are those files within the Dropbox directory?

CLoeffler2's avatar
CLoeffler2
Explorer | Level 3
1 year ago

Both the folder and the file are outside of the dropbox directory.

  • CLoeffler2's avatar
    CLoeffler2
    Explorer | Level 3
    1 year ago

    Is there any update to this issue?

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      1 year ago

      Hi CLoeffler2,

       

      I've asked a member of our engineering team to look into this as it was largely fixed for most users, but we have had some reports trickling in since the fix was implemented. Is this still happening, and if so, are you consistently unable to see "send a copy" in the context menu, or is it always missing?

       

      Let us know and we can go from there!
       

      Thanks,

      Ben

      • CLoeffler2's avatar
        CLoeffler2
        Explorer | Level 3
        1 year ago
        It only shows up when you right click off of a file, then you can send a copy of the entire folder. I found a work around to be right click in the folder, then hit send a copy, then delete the folder, and drag and drop the individual files I need to transfer. I rarely need to send the content of the entire folder in the transfer.

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