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bdoman's avatar
bdoman
Explorer | Level 3
3 years ago

Setting Folder to Online-Only doesn't free up local space

My laptop is out of storage.  I am trying to free up storage by making Dropbox folders Online-Only.  I set a large folder (172 GB) Online Only last week, but the local disk space used has not decreased, those files are all still being stored locally. 

 

How do I debug this ?

 

Thanks

desktop
Storage space
sync

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bdoman, thanks for bringing this to our attention.

     

    What device and OS are you running?

     

    What is the current status and version number of the Dropbox desktop application when you hover over the icon in the system tray/menu bar?

     

    This will help me to assist further!

  • bdoman's avatar
    bdoman
    Explorer | Level 3
    3 years ago

    MSI Laptop; Windows 10

     

    166.4.2920

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey bdoman, sorry to jump in here.

     

    Does the Dropbox icon in your system tray show that the application is "up to date" or is it still syncing?

     

    And can you also right-click on your Dropbox folder, then click on "properties" and send me a screenshot of the info there?

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