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KBettmann's avatar
KBettmann
Explorer | Level 4
3 years ago

Share link not working for the recipients, view only copy link. Never had this issue before.

I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the...
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KBettmann's avatar
KBettmann
Explorer | Level 4
3 years ago

Thank you! That never even crossed my mind!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you give Rich's suggestion a go to see what people are seeing when accessing your shared links KBettmann? 

  • KBettmann's avatar
    KBettmann
    Explorer | Level 4
    3 years ago

    I wasn't able to access it that way. When I try to do it that way, it must be something the way things are setup with our network at work, it's automatically going to my account, or I have no issue seeing it, so I don't know what the problem is.... Why is there not one person who can directly email me and look into what I am referring to? I have to come into the community to ask for help, but I can't send links out to the community, and I can't see the errors... catch22.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you're using an incognito window of your web browser you shouldn't be logged into a Dropbox account already KBettmann 

       

      Can you give it a go and let us know the results? 

      • KBettmann's avatar
        KBettmann
        Explorer | Level 4
        3 years ago

        I was able to go on as a guest and use the copy link, it works for me. But this was emailed to a dozen different people and all of them were unable to access it, and this is the only time this has ever happened, so I don't know what the issue could be.

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