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KBettmann's avatar
KBettmann
Explorer | Level 4
3 years ago

Share link not working for the recipients, view only copy link. Never had this issue before.

I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the...
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shared links
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you're using an incognito window of your web browser you shouldn't be logged into a Dropbox account already KBettmann 

 

Can you give it a go and let us know the results? 

KBettmann's avatar
KBettmann
Explorer | Level 4
3 years ago

I was able to go on as a guest and use the copy link, it works for me. But this was emailed to a dozen different people and all of them were unable to access it, and this is the only time this has ever happened, so I don't know what the issue could be.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are they still having issues with accessing your shared links KBettmann ?

     

    If so, a screenshot of what they get on their end would be much appreciated. 

    • KBettmann's avatar
      KBettmann
      Explorer | Level 4
      3 years ago

      They are unable to open this one specific link. I have since had to print paper copies and pay to ship them out. I am not able to get a screenshot from the outside municipalities for their error messages.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Have you tried deleting the shared link and re-creating it anew KBettmann?

         

        Maybe that will do the trick.

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