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Ceders17 's avatar
Ceders17
Explorer | Level 3
6 months ago

Shared files sent to me, but now I can't locate them. Is it due to my storage space?

 

I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB.
I have the Basic plan which only allows 3 GB total if it was empty.
Apparently the videos ranged in size from 500 MB to 3.5 GB.
I do not recall seeing any of them in my Dropbox.
The sender swore he sent them.
Any ideas what could have happened. Is it possible they were rejected based on total size and he got them back. Or are they in some cloud belonging to Dropbox but not mine and are awaiting me to make space?
Thank you for consideration 

 

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  • Roga41's avatar
    Roga41
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi Ceders17, 

    If they sent you the files worth 8GB but you only have up to 3.5GB space allowed in your Dropbox account, to be able to resume syncing and be able to have access to the shared files, You can upgrade to any of our paid plans , you can do the month for now to make sure that you have all the files syncing back up before you make a decion.  You can visit our website at : http://www.dropbox.com/plans  or you can proceed with the check out by clicking this link : www.dropbox.com/buy/plus

     

    Thank you 

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