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Klegan's avatar
Klegan
Explorer | Level 3
3 years ago

Shared folder appears empty

I was shared a file and I can’t see anything inside. I know there are videos in there and I can get into the folder but it just appears empty.
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Klegan's avatar
Klegan
Explorer | Level 3
3 years ago
The folder is not empty on the persons side who shared the folder. Just on the shared end
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Klegan wrote:
The folder is not empty on the persons side who shared the folder. Just on the shared end

Make sure they're checking the website and not just the folder on their computer. If the files are in the folder on their computer but they aren't showing on the website, that usually means there's a sync problem on that person's computer and the files haven't been uploaded.

 

If the folder is empty on the website, it really is empty.

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