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Klegan's avatar
Klegan
Explorer | Level 3
3 years ago

Shared folder appears empty

I was shared a file and I can’t see anything inside. I know there are videos in there and I can get into the folder but it just appears empty.
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Klegan's avatar
Klegan
Explorer | Level 3
3 years ago
The folder is not empty on the persons side who shared the folder. Just on the shared end
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you certain that you're both looking at the same shared folder on the site, and that the folder isn't in fact a private folder on their end?

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