Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

shaneh's avatar
shaneh
Explorer | Level 3
2 years ago

Shared folder contents not populating and not syncing

I'm on a team with 4 people and all of us joined the shared folders because we're all listed on Dropbox.com.  But, only one of us sees all of the contents of the shared folder.  Another person can se...
desktop
Share
Shared Folders
sync
shaneh's avatar
shaneh
Explorer | Level 3
2 years ago

Hi Hannah,

 

I don't have a firewall or antivirus software on my laptop.  I took all of that bloatware off.  The team member who uploaded all of the files succeeded into uploading the files or we wouldn't be able to see them on Dropbox.com.  Why is it saying it's all up to date when it's not?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago

Provided there's no confidential information shown, can you take a screenshot from the Dropbox website of one or two of the folders that won't sync?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!