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Peter Seferian's avatar
Peter Seferian
New member | Level 2
3 years ago

Shared Folder Does Not Exist Message

Someone shared a folder with me but when I click on the link it says that the folder does not exist. How do I fix this?
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Peter Seferian, thanks for bringing this to our attention.

 

Could you check this page to see if the folder is visible there?

 

This will help me to assist further!

  • Peter Seferian's avatar
    Peter Seferian
    New member | Level 2
    3 years ago

    Hi Jay,

    Nothing is currently visible in that folder.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      How exactly did they share a folder with you? Was it an email directly from Dropbox, or was it a normal email from them with a shared link to a folder?

      • Peter Seferian's avatar
        Peter Seferian
        New member | Level 2
        3 years ago

        It was a normal email with the dropbox link.

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