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Peter Seferian's avatar
Peter Seferian
New member | Level 2
3 years ago

Shared Folder Does Not Exist Message

Someone shared a folder with me but when I click on the link it says that the folder does not exist. How do I fix this?
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moroneypatrick's avatar
moroneypatrick
Explorer | Level 4
2 years ago

Peter Seferian did you ever get a resolution to this? This happens to me every time someone sends a link to a shared folder. It's been happening for years.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey moroneypatrick, hope it's OK to jump in. 

     

    Do you have a screenshot of the error that you can send me? I can have a look for you, if you want.

    • moroneypatrick's avatar
      moroneypatrick
      Explorer | Level 4
      2 years ago

      Here is the error. I think I realized that the client had changed the name of the root folder on their end, as in theirs says "NAFA Patrick M Design" and mine says just "NAFA". So when they create the link based on that path, it comes that it does not exist.

       

       

      • moroneypatrick's avatar
        moroneypatrick
        Explorer | Level 4
        2 years ago

        What is the best way to fix this going forward? It is a shared folder that was originally shared by me. 

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