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Shared folder not visible to shared user
The office where I work has a Dropbox business account with 2TB of storage available. That account is under the office manager's name. Folders in her account are shared to my personal account.
About a week ago, our largest (2.26. GB) records folder got moved to be a subfolder of another folder. I thought for a minute it had been deleted, but I found it and moved it back where it was as a top level folder. It now shows up online in Dropbox, and is still shared with my account, but it does not appear in my File Explorer list. The folders from my own Dropbox account and other folders shared with the office manager's account are there, but the big folder (and the one I use most often) is missing. A search for it in File Explorer comes up dry.
The only other clue I have that something might be sideways is that the Dropbox icon in my task tray has a red something showing over it. I'd be more detailed, but it's too small for me to make out. Here is a screencap:
In a pinch, I can always access files in the online folder via the web interface (logging onto Dropbox with the office manager's account), but I would much prefer to access files via File Explorer, as I have done for the past ten years or so.
I searched other posts on this forum before starting a new discussion.
I have tried rebooting the computer, re-installing the Dropbox app, sharing it again from the office manager's account, and ensuring that Dropbox is synced with the online files. I'm running Windows 11 Home and version 186.4.6207 of Dropbox.
In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter?
Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account?
While we're at it, could you maybe navigate to your events page and try to restore the folder from there?
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Okay, I have disabled the startup of Carbonite, OneDrive, Google Drive, and Amazon Drive in Task Manager. I edited the Registry to prefix all of the OneDrive keys with Zs and rebooted the computer. The Dropbox keys start at Position No. 8:
The Dropbox folder of File Manager now looks like this:
As before, I'm not seeing my "patient records" folder. What should we try next?
- Hannah
Dropbox Community Moderator
Thanks, copwriter!
It does look like the Dropbox sync icons are back, everything looks okay.
Just wanted to confirm a couple more things with you; if you add a test file now in your Dropbox folder, does it sync to your account online?
And if you go through the steps in this article, does the "patient records" folder appear in the list of folders?
>>Just wanted to confirm a couple more things with you; if you add a test file now in your Dropbox folder, does it sync to your account online?<<
Yes, that happens.
>>And if you go through the steps in this article, does the "patient records" folder appear in the list of folders?<<
That's more complicated. The "patient records" folder is shared from another Dropbox account, the business account I mentioned in my original post. The "patient records" folder isn't going to show up in my Selective Sync list. If I log onto the online business account, the "patient records" folder shows up there, and it is marked as shared with my account, as are several other folders.
The other folders appear in my desktop Dropbox list, but "patient records" doesn't.
- Walter
In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter?
Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account?
While we're at it, could you maybe navigate to your events page and try to restore the folder from there?
>>In that case, could you check if this folder is listed in your sharing tab to add it back to your account @copwriter? <<
Mystery solved. There was a flag on that folder indicating I had not "joined" the folder. It now shows up in File Manager on my desktop machine.
>>Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account? <<
That folder is set to sync to my desktop, which is what I want.
>>While we're at it, could you maybe navigate to your events page and try to restore the folder from there? <<
The events page indicates I created the shared folder "patient records" three minutes ago.
Thanks much to you and everyone at Dropbox tech support for your help. It took a while, but everything is back up and running as it should.
