Forum Discussion

RichieRich1891's avatar
RichieRich1891
Helpful | Level 6
3 years ago

Shared folder online only icon missing Desktop

Hello support,   The "Online-Only" icon is missing on shared folders, which are shared with me and I can only view. When I make the shared folder offline available, the "Available Offline" icon an...
desktop
Share
Shared Folders
sync
RichieRich1891's avatar
RichieRich1891
Helpful | Level 6
3 years ago

Hi Nancy,

 

I only notice this issue with the folders, that are shared with me. Not te other way around.

 

To make my issue clear, I added the example pictures to my post.

 

The example with the icons, is the folder offline and the one without the icons is the same folder online-only.

 

Greetz.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RichieRich1891, just to be certain, could you attach an image of a normal file or folder which is marked as online-only, to confirm that the cloud icon appears on non-shared folders?

  • RichieRich1891's avatar
    RichieRich1891
    Helpful | Level 6
    3 years ago

    Hi Jay,

     

    As you requested, an image of a normal "online-only" folder within my dropbox desktop app.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, could you try the steps in this thread to see if the Dropbox icons appear in the top of the registry?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!