Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lariv's avatar
lariv
New member | Level 2
7 years ago
Solved

Shared folder only available online, not on desktop

Hi! I have a shared folder with a collaborator. I can access this folder when I log into the website, but it does not appear on my desktop no matter what I do. I've tried rebooting, synching, and che...
desktop
Share
Shared Folders
sync
  • Daphne's avatar
    Daphne
    7 years ago

    Hey lariv, welcome to the Dropbox Community!

    There's a few things that we can check here, the first would be to check if the folder has any "bad characters" in the folder name. Certain characters are not able to sync to certain OS, so removing any of the characters listed in our article here from the folder name should allow it to sync. 

    Also, I'd recommend checking your selective sync list through the desktop app preferences. If you haven't changed these preferences then by default the folder should sync. However it's always worth checking and ruling out, with the steps outlined here.

    If the above doesn't seem to help with your issue, then please just let me know the current sync status of your desktop app along with the version that you're running.

    Let me know what you find - thanks!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

I'm glad we got to the bottom of it lariv!

Please don't hesitate to give me a nudge here if you have any other questions or issues, I'd be more than happy to help. :grin:

I hope you've had a great start to the week so far - thanks!

Emily92's avatar
Emily92
New member | Level 2
5 years ago

Hi! 

For some reason, one particular Folder is not syncing to the desktop app. I thought it was just a localized issue on my end but a coworker recently reached out and experiencing the same issue. All looks normal through the website and the folder is accessible but it simply does not exist in the app or within the Dropbox extension in the file explorer. I checked the settings for smart sync and selective sync and there is the little green check mark indicating that it should be synced. Do you have any ideas?

    • Emily92's avatar
      Emily92
      New member | Level 2
      5 years ago

      I did. I added "(1)" after the file name and that worked for some reason! So strange

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!