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Forum Discussion

copacarl's avatar
copacarl
Explorer | Level 3
3 years ago

shared folder will not sync after switch to new computer

Shared folders I moved my client to a new computer, and now none of the folders he shared are syncing correctly. 
desktop
Share
sync
copacarl's avatar
copacarl
Explorer | Level 3
3 years ago

I support a CPA who shared a few hundred folders for his clients to send their documents to him. We need to replace his computer with a new one now the none of the folders will sync. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If they’ve checked their selective sync settings, and all of the folders are selected there, they can also look at www.dropbox.com to make sure none of the folders have these characters in their folder name. 

 

If they do, then they need to rename those folders to allow syncing to the desktop app.

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