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Shared folders not visible on computer after update
Hello, I have a premium Dropbox account. The architecture of our Dropbox is as follows: S |_ A |_ B |_ C etc. S is a team folder. Members of S can see all the folders in S on their computers....
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for that, sanimation! Can you send me the name of a folder that doesn't sync locally?
Besides that, Iâd like you to open your desktop app preferences, and send me a screenshot of what you see on the Sync tab.
The name of the folder is ZZ - TEST
The screenshot of the Sync tab :
- Nancy
Perfect! Now, I can see that the default option for new files/folders is to sync as online-only, so your settings seem alright.
The âZZ - TESTâ folder you sent me, is it absent from your desktop app, or only from the apps of other members?
If you canât see it either, Iâd like you to open your selective sync preferences (as shown in your Sync tab), and send me a screenshot of how this folder appears in the list).
Besides that, Iâd like the app version and syncing status of your Dropbox app, please.
I can confirm that I can see the âZZ - TESTâ folder in my desktop app and in my computer. However, the people I have shared this folder with are unable to view it in their computer even if it appears in their desktop app.
For instance I've shared the folder with another dropbox member. As you can see in this screenshot, she can see the folder in the selective sync list :
But not in her computer :The dropbox version is 190.4.6383
The syncing status of my Dropbox app is up to date.
The same for my colleague, the syncing status of her Dropbox app is up to date.- Nancy
I was able to go through the tickets you provided above in the meantime, to see if thereâs something we didnât check so far.
You mention the app version is 190.4.6383. Is it the same version your member is seeing on their desktop app at the moment, as well? I'd like to make sure they're not running the beta version instead.
