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Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox states they "do not have access to this file" and offers the option to request access, which I must individually approve. I have other files configured with these same settings, and those with whom I've shared those links can access them without any separate approval. I don't know why this particular file is different. Am I missing something?
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
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All of our links go out as
"can view"
It has not been resolved yet. But I did receive an email from dropbox and basically, the link in the pdf is not recognizing anything dropbox.com and that it is a dropbox issue. If by chance, the individual that receives the link has dropbox and is logged in, it works fine. It's just affecting those not logged in or do not have an account.
Hi Hannah,
Ok, so I just realized what I am doing wrong. I didn't realize when creating a link that there was a selection to set View or Edit?! I've been using dropbox for a while now and TIL something new!! Sorry for bothering you.
I'm curious if this was ever resolved, as I am having the same issue. Everything was set up correctly, but certain users are being forced to request access? Could it have to do with their own Dropbox account settings?
- Megan
Dropbox Community Moderator
Hey Bm22782, thanks for the ticket number!
I located your communication with our Support, and raised the priority to High.
Since the case has been escalated to our Advanced agents, I'd suggest that you hold tight, and let them investigate this for you. I understand how crucial this is for you, and we appreciate your patience.
Thanks!
Absolutely. the ticket # is 23668995. We had some clients email us this morning that they are unable to open the links. Very frustrating. It's only been going on for the last 2-3 weeks. I'm not sure if some sort of update is causing issues or what.
We are having the same problem in my office. It started a couple of weeks ago and I have contacted support but haven't had much luck in finding the problem. We share the 'can view' link out to many individuals, where the link is in a pdf document and when people select the link, we either get this problem or it tells them they have to sign up for dropbox or log into it if they have an account. We have tried sharing the folder at the team level and individual level.
