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fjf's avatar
fjf
New member | Level 1
11 months ago
Solved

"Sharing could not be completed"; I can't share any files anymore.

When trying to share folders and files (as I have been doing for years) I get all of a sudden this error message: Sharing could not be completed We have stopped sharing your files. Any help. ...
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  • Walter's avatar
    Walter
    11 months ago

    Hi there fjf - sorry to hear about this. 

    Can you please clarify how long have you been seeing this error and if this has happened in the past again? Did you receive an email from Dropbox informing you about it? 

    Let me know and we'll take it from there. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi from me too, fjf. Whenever you have access to your work device again, can you take a screenshot of what you see when trying to share files on your Dropbox account and attach it here?

If you’re able to do this, but from a different device, the issue should be resolved for your Dropbox account in general.

fjf's avatar
fjf
New member | Level 1
10 months ago

Right now it is working fine again in my work computer.  Thanks for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the update on this fjf - much appreciated. 

    See you around the Community and have a lovely weekend! 

  • fjf's avatar
    fjf
    New member | Level 1
    10 months ago

    I am again with the same problem:

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the nudge and sorry to hear about this again fjf 

    If you're still getting this error message, let us know here and we'll reach out via email to have a further look internally. 

  • fjf's avatar
    fjf
    New member | Level 1
    10 months ago

    Yes, still getting it.  It worked this morning and it does not work now.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey again, fjf! Did you share any large files in the meantime that could have affected your Dropbox account’s bandwidth limits?

    Are you getting the exact same error as last time?

  • fjf's avatar
    fjf
    New member | Level 1
    10 months ago

    No, I don't think so.  Yes, the exact same error.  Goes away for a day and comes back.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey fjf, I just sent you an email! 📨

    I'll see you there!

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