Forum Discussion

RD photos's avatar
RD photos
Explorer | Level 3
3 years ago

Sharing folders to instagram users

Before today I was able to share a link directly to an Instagram user. Now I'm getting this link for editing and link for viewing and not able to share. How do I fix it?

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12 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RD photos, welcome to our Community! 

     

    Can you walk me through the steps that you follow, in order for you to share links from Dropbox to Instagram? 

     

    Also, when you say that you're not able to share, can you elaborate as to what happens now?

     

    Thanks a bunch!

  • RD photos's avatar
    RD photos
    Explorer | Level 3
    3 years ago
    Basically from inside the folder im trying to share, I would press the share button. I used to get options like copy the link, share to messenger or Instagram user. Now I get this page that says choose link type. This just started happening and I'm not able to get past this. Im doing this from an Android phone
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RD photos, could you attach a screenshot showing what you're describing?

  • RD photos's avatar
    RD photos
    Explorer | Level 3
    3 years ago

    that is what i get when i try to share a folder.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RD photos, if you choose, say, the "link for viewing" option, does it not allow you to share it with other apps like Messenger or Instagram?

     

    If not, what happens after you choose an option?

  • RD photos's avatar
    RD photos
    Explorer | Level 3
    3 years ago
    Nothing happens if I choose either one. It just stays on that screen and unable to share
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RD photos, sorry to jump in here, but have you tried clearing the app's and/or your browser's cache since you first noticed this? 

  • RD photos's avatar
    RD photos
    Explorer | Level 3
    3 years ago
    I did and I even deleted and reinstalled the app with no change
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for trying here.

     

    Can we reach out to you via email, so we can have a deeper look into this issue?

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