Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

Screatch's avatar
Screatch
Helpful | Level 5
2 years ago
Solved

Sharing is currently suspended

Hello,   I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).   However when I tried to share a folder (super innocent, containing just a...
Share
Shared Links
  • Screatch's avatar
    Screatch
    2 years ago

    This was resolved, thank you folks.

semada's avatar
semada
New member | Level 2
2 years ago

Hello,
I've been having trouble sharing a file or folder for weeks. I always get the message:

 

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.


I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. Chatbot can't help, waiting 24 hours doesn't help either.

 

Thank you. David

 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for letting us know, semada.

     

    Can we send you an email, to investigate further?

    • semada's avatar
      semada
      New member | Level 2
      2 years ago

      Sure, thank you.

       

      David

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, David! Just emailed you and I'll see you there. 🙂

    • hkonhartveit's avatar
      hkonhartveit
      New member | Level 2
      2 years ago

      Hello!

       

      I have this exact problem as well. I'm trying to start a shared family album, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

       

      I want to buy a plan with more storage, but I need to know that I will be able to share my files.

      Please help

       

      Best regards,

      Hkon

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi hkonhartveit, I'd be happy to help! 

         

        I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this. 

         

        Reply back to me, and we'll take it from there.

         

        Thanks a bunch!

    • DStephany's avatar
      DStephany
      New member | Level 2
      2 years ago

      I am also getting an error message when trying to share content. The message said to check my email inbox but no email ever came. Can I get some support on this as well?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey DStephany  sorry to hear you're having issues with this.

         

        I've just sent you an email to  have a further look internally, so please check your email's inbox for my message and we'll take it from there. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions