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Screatch's avatar
Screatch
Helpful | Level 5
3 years ago
Solved

Sharing is currently suspended

Hello,

 

I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).

 

However when I tried to share a folder (super innocent, containing just a bunch of PDF's), I get

 

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
 
I haven't found any other way to contact Dropbox support apart from community forums so if anyone from Dropbox support can help me get this sorted out I would greatly appreciate it.
 
Thanks!
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  • Machpt755's avatar
    Machpt755
    New member | Level 2
    2 years ago

    I'm having this exact problem as well.  I've been a dropbox user for a very long time but haven't used it for a few years.  I tried uploading a .pdf file today and sharing it but got the error message "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." 

     

    I don't have a lot of files on dropbox so I don't know what to fix other than deleting every file/folder and removing every shared link available and I don't even know if that would fix this. 

     

    Can you help me like you did with Screatch?  Thanks in advance!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Machpt755, thanks for posting here!

     

    I can definitely try to help as much as possible. 

     

    That's why I sent you an email, in order for us to have a closer look into this. I'll be happy to see you there. 

     

    Thank you! 

  • tarekelraey's avatar
    tarekelraey
    New member | Level 2
    2 years ago

    i have exactly the same problem and i don't know how to fix it... i have no other option but to move all my files to google drive

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey tarekelraey, can we send you an email, to take a closer look into this issue?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi tarekelraey, I've sent you an email, please could you reply to it as soon as you get a chance!

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