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Forum Discussion
Sharing links - no access
I am sharing a folder and I have the share permissions set to "only people invited" and the link permissions to "only people invited have access". However, when I send the link to someone who has access to the folder, they are unable to open the folder, they are taken to a webpage that says "You don't have access. Ask the person who shared the link to invite you directly". Even though they have already been invited.
For example, I have invited [removed per the Dropbox Community's Guidelines] to a folder, he has access to it when he signs into his Dropbox. But then when I copy the link to the folder and send it to him in an email it says he does not have access to the Dropbox folder because he hasn't been invited.
Has anyone else encountered this? Would love to fix this so I can just email out the link instead of reminding everyone to log into their Dropbox and check the shared folder every time I add new documents.
3 Replies
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Hi Hannah, unfortunately that isn't the case. See attached image. [email address removed as per the Dropbox Community's Guidelines] has been invited and they are logging in
with the correct account.- Jay
Dropbox Community Moderator
The image indicates that most likely the shared link wasn't sent to the correct email address.
Could you confirm that you've added them as a member when viewing the shared link settings?
