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Forum Discussion
Slow Upload Speeds
I am experiencing very slow upload speeds even though I have recently upgraded by internet connection (100mbs down and 40mbs up). I am a videographer who needs to upload gigabytes worth of footage on...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI’m glad to hear this seems to have solved the issue, RogueXLR!
If you’d like to check more info on this, please take a look at this Help Center article, as well.
Hope this helps.
Hello I am back with experiencing more slow upload speeds despite the total file count being below 300k. My upload caps out between 5-10Mbps compared to the usual 40Mbps based on my plan speed. I have even gone to the lengths of completely uninstalling and reinstalling the desktop app and even tried uploading directly to the website and still have the same slow upload speed. I don't know what is going on and why this has changed suddenly in the past 6 months.
- Jay
Hi RogueXLR, if you're experiencing this issue on the Dropbox desktop application and the website, then it sounds like a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.
Hi There,
Are you based in Australia? I'm having similar issues with Dropbox due to the fact that Dropbox stores Australian user's data in Singapore. There is quite a bit of international upload congestion right now so uploads are typically less than 10mbps or 1/4 of my upload bandwidth as I have a similar plan to you (100/40).
I noticed this https://help.dropbox.com/security/physical-location-data-storage but it doesn't apply to professional plans.
Until Dropbox fixes the issue there is always Google drive or One Drive. I've found both have much better performance for Australian users.
I had a look at your Dropbox domains article and noticed that some of your au domains e.g. dl-web-au.dropbox.com actually resolve to Singaporean servers. This would explain my problem and possibly the original poster's issues (assuming they are the same as mine).
Is this a policy change by Dropbox or a technical error? Please fix it ASAP. It would be a shame to leave Dropbox a year before my 10th anniversary as a paying customer.
- Megan
Hi James M.58, I hope you're doing well!
Would you be able to share with us the info you located in regards to the servers?
If I were you, I'd try restarting the router, just to see if you can get a different connection. Also, have you adjusted the app's bandwidth settings to "not limit"?
Keep us posted!
