Slow Upload Speeds

Hi James M.58, I hope you're doing well! 

Would you be able to share with us the info you located in regards to the servers? 

If I were you, I'd try restarting the router, just to see if you can get a different connection. Also, have you adjusted the app's bandwidth settings to "not limit"? 

Keep us posted! 

Hi Megan,

Here are a few screenshots. A short summary is my Dropbox is running at around 5-9mbps and google drive is doing more like 40mbps. My investigations reveal Dropbox is sending my data to Singapore instead of Australia. There is no speed limit on Dropbox. 

Below you can see I'm getting 7.2 mbps on Dropbox and as you can see there is very little network activity other than the Tray Assistant. 

For comparisons, I added some data to google drive and was getting 40.7 Mbps up

As you can see 

As you can see from above my data is being synced with a server with an address of 162.125.81.12 and a tracert shows that the server is located in Singapore:

C:\Users\me>tracert 162.125.81.12

Tracing route to 162.125.81.12 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  RT-AX86U-CC18 [192.168.0.1]
  2    11 ms    13 ms    14 ms  #my IP address#
  3     *       10 ms     *     10.241.5.130
  4    98 ms    98 ms    98 ms  be3.core1.equinix-sg1.sin.aussiebb.net [180.150.2.85]
  5   114 ms    98 ms    98 ms  19679.sgw.equinix.com [27.111.229.7]
  6    97 ms    97 ms    99 ms  ae1-sin1-ea01.net.dropbox.com [162.125.86.141]
  7    99 ms    96 ms    97 ms  162.125.81.12

Trace complete.

Hey James M.58, thanks for all the detailed info! 

Could you also send me a screenshot of your Speedtest results? 

What sync speed do you usually see via the app, and how long does it take to upload a file via the web with the same size of the file?

Thanks for all the questions but could you please answer my original question? Is there any option to move Australian users' data to Australia? I feel like Australian users are not getting value for money by being forced to overseas servers. It would appear this is the reason for their poor performance and you are ignoring it. 

Sync speeds according to the tray icon are in keeping with the earlier screenshot (400-900 kB/s bytes vs bits of course).

Uploads via the web are just as slow. As you can see from the Google Drive results my connection speed is fine.

Uploads via the web or app are about 4x slower than via google drive. 

RogueXLR where are you based how is your problem going?

Just a heads up. This really needs to be fixed. If I was depending on Dropbox I would have missed a deadline tonight. Luckily Google Drive is working well with Australian servers. 

Hi James M.58! Unfortunately, if you’re not on a Business plan, it’s not possible to migrate your data over to our Australian servers. 

However, we can log a ticket for you and look into your speed issue. Let us know if that’s OK, and we can message you to the email address that’s tied to your Community profile here.

Sorry to hear that you feel that way, James M.58.

We'll make sure to pass your feedback onto the team and if you change your mind, let us know and we'll be happy to help.