Forum Discussion

RogueXLR's avatar
RogueXLR
Explorer | Level 4
4 years ago

Slow Upload Speeds

I am experiencing very slow upload speeds even though I have recently upgraded by internet connection (100mbs down and 40mbs up). I am a videographer who needs to upload gigabytes worth of footage on...
desktop
sync
upload
James M.58's avatar
James M.58
Explorer | Level 3
3 years ago

Thanks for all the questions but could you please answer my original question? Is there any option to move Australian users' data to Australia? I feel like Australian users are not getting value for money by being forced to overseas servers. It would appear this is the reason for their poor performance and you are ignoring it. 

 

Sync speeds according to the tray icon are in keeping with the earlier screenshot (400-900 kB/s bytes vs bits of course).

Uploads via the web are just as slow. As you can see from the Google Drive results my connection speed is fine.

 

 

Uploads via the web or app are about 4x slower than via google drive. 

 

RogueXLR where are you based how is your problem going?

 

James M.58's avatar
James M.58
Explorer | Level 3
3 years ago

Just a heads up. This really needs to be fixed. If I was depending on Dropbox I would have missed a deadline tonight. Luckily Google Drive is working well with Australian servers. 

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi all, 
     
    Thanks for the input.
     
    To clarify, our storage servers are located in data centers across the United States. 
     
    We have storage servers in Australia, the European Union, Japan, and the United Kingdom for eligible Dropbox business users. 
     
    If your team's data is kept in the US but your billing address is somewhere else, you might be able to transfer your data to a server closer to your billing location. Here are the instructions: https://help.dropbox.com/security/physical-location-data-storage
     
    Regarding the upload speed, you've mentioned you actioned on this step, but leaving here as future reference as well: to set Dropbox to the maximum amount of bandwidth that’s possible, and potentially increase the speed of the Dropbox desktop app, choose Don’t limit on Dropbox desktop app preferences. 
     
    Ps: If you're still unsure about your storage location and speed limits, we can take this on with our support team to check this for you. 
     
    Thanks!
     
  • James M.58's avatar
    James M.58
    Explorer | Level 3
    3 years ago
    Sadly, I do not meet the requirements to move my data. I'm on a professional plan as and don't have at least 10 licences. Can you please escalate this issue?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi James M.58! Unfortunately, if you’re not on a Business plan, it’s not possible to migrate your data over to our Australian servers. 

     

    However, we can log a ticket for you and look into your speed issue. Let us know if that’s OK, and we can message you to the email address that’s tied to your Community profile here.

  • James M.58's avatar
    James M.58
    Explorer | Level 3
    3 years ago
    A support ticket won't improve the upload speed between Australia and Singapore.

    I'm asking you to move all Australian user's data to Australia. It's a shame this won't happen given you've already provisioned servers for some Australian users. I've been a client for over 10 years but now I'm leaving. I'll also recommend other Australian users leave too.
  • James M.58's avatar
    James M.58
    Explorer | Level 3
    3 years ago
    Just a heads-up to Australian users on professional plans who are experiencing slow speeds. Your data is located in Singapore is so you'll never get the same performance with Dropbox as you do with One Drive or Google Drive as their servers are in Australia.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear that you feel that way, James M.58.

     

    We'll make sure to pass your feedback onto the team and if you change your mind, let us know and we'll be happy to help.

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